I guess what I’m asking is how do you get engineers to focus on learning when they have so many other things going on? Don’t you find they loose some of the information you taught them? How many actually go right out and use what you taught them right away? Maybe I’m getting off the subject a little but this is the reality as most firms, don’t you think?

So much emphasis is put on trainers to know their material, and know the technical components of XYZ topic. While that is important, a topic so often ignored is the importance in creating rapport with your users; both weak and strong. Doing this will allow you as a trainer to establish an accurate cross section of your users, and consequently afford you the ability to create meaningful relationships between seemingly unrelated topics.

Being candid about the topic, such an approach is a bit of a double edge sword. As your users harness a stronger understanding about XYZ topic, they often start getting curious about other more advanced features. So the same person you were explaining LTSCALE to yesterday, is now asking for your help on annotative scaling today. Or in other words, the user requiring a 5 minute response yesterday is now asking a question requiring a 30 minute response today.